Redundant: No good way to deliver bad news

During my career, I have often been in the difficult position where I have had to make colleagues redundant. I have also been made redundant myself so I know how it feels. The scale of the businesses that I managed made making colleagues redundant more of a challenge than usual. At one point, I had…

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The Dark Side of Success

In many people’s eyes, I had made it. I had worked hard and had been a senior executive for over 20 years. I had managed the sale of businesses worth up to £300 million. During my career, I ran many multinational businesses in a diverse range of business sectors. At one point, I managed 4000-5000…

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Dealing With Customer Service Issues Head On

I started working at a chain of Health & Fitness clubs just as the company went into administration. My background is in turning around ailing companies; Private Equity owners often called on me revitalise companies that have failed or are failing. I was hired as Director of Operations by the CEO. Coming from a B2B…

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